image for site

Managing Overflow Calls in Zendesk Talk

Find out how to manage overflow calls in Zendesk Talk. Redirect calls to ensure customer service continuity when agents are offline.

How do I manage overflow calls in Zendesk Talk?

Managing overflow calls in Zendesk Talk involves setting up call routing to an overflow number when agents are unavailable.

To manage overflow calls effectively, configure your Zendesk Talk settings to redirect calls to a designated overflow number. This setup is essential for handling calls during after-hours or when all agents are busy, ensuring that your customers can still reach someone. For more detailed guidance, refer to the Zendesk help documentation.


More related questions

How can I redirect calls to another number when all my agents are offline?

You can redirect calls to another number when all your agents are offline by setting up an overflow number. This ensures that calls are not missed even when voicemail is disabled. To set this up, you need to configure your Zendesk Talk settings to…

What happens to calls when voicemail is disabled and agents are offline?

When voicemail is disabled and all agents are offline, calls can be redirected to an overflow number. This prevents missed calls. By setting up an overflow number in Zendesk Talk, you ensure that calls are forwarded to another number, allowing…

Why should I use an overflow number in Zendesk Talk?

Using an overflow number in Zendesk Talk ensures that calls are not missed when agents are offline or voicemail is disabled. An overflow number acts as a backup, redirecting calls to another line when your primary agents are unavailable. This is…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites