Managing Overflow Calls in Zendesk Talk
How do I manage overflow calls in Zendesk Talk?
Managing overflow calls in Zendesk Talk involves setting up call routing to an overflow number when agents are unavailable.
To manage overflow calls effectively, configure your Zendesk Talk settings to redirect calls to a designated overflow number. This setup is essential for handling calls during after-hours or when all agents are busy, ensuring that your customers can still reach someone. For more detailed guidance, refer to the Zendesk help documentation.
More related questions
How can I redirect calls to another number when all my agents are offline?
You can redirect calls to another number when all your agents are offline by setting up an overflow number. This ensures that calls are not missed even when voicemail is disabled. To set this up, you need to configure your Zendesk Talk settings to…
What happens to calls when voicemail is disabled and agents are offline?
When voicemail is disabled and all agents are offline, calls can be redirected to an overflow number. This prevents missed calls. By setting up an overflow number in Zendesk Talk, you ensure that calls are forwarded to another number, allowing…
Why should I use an overflow number in Zendesk Talk?
Using an overflow number in Zendesk Talk ensures that calls are not missed when agents are offline or voicemail is disabled. An overflow number acts as a backup, redirecting calls to another line when your primary agents are unavailable. This is…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
