Recover Zendesk Access Without Credentials
What should I do if I can't remember my Zendesk sign-in credentials?
If you've forgotten your Zendesk sign-in credentials, you can still regain access with the help of another administrator. Ask an admin to log into the Admin Center, navigate to the Team members page, and find your profile. They can then edit your primary email address, and you'll receive a verification email to confirm the change.
Once you verify the new email, you'll be able to log in with your updated credentials. For more detailed instructions, refer to theZendesk help article.
More related questions
How can I access my Zendesk account if my email address changed?
If your email address has changed and you can't log in, don't worry! You can still access your account using your old email and password credentials. Once logged in, click your profile icon in the upper-right corner, select 'View profile', and then…
How can an administrator change an agent's email address in Zendesk?
Administrators have the ability to change an agent's email address in Zendesk. To do this, open the Admin Center and go to the Team members page. Search for the agent's profile, click 'edit' next to their name, and then select 'Edit email' from the…
Will changing my primary email affect Zendesk SSO?
Changing your primary email in Zendesk might affect the SSO process if SAML is enabled. It's important to ensure that your SSO settings are updated to reflect the new email address to avoid any authentication issues. If you're unsure about how this…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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