Admin Guide: Change Agent Email in Zendesk
How can an administrator change an agent's email address in Zendesk?
Administrators have the ability to change an agent's email address in Zendesk. To do this, open the Admin Center and go to the Team members page. Search for the agent's profile, click 'edit' next to their name, and then select 'Edit email' from the Primary email dropdown.
After making the change, the agent will receive a verification email. They can verify the new email by clicking the link in the email, or an admin can manually verify it by clicking 'Verify now' in the agent's profile. For more information, visit theZendesk help article.
More related questions
How can I access my Zendesk account if my email address changed?
If your email address has changed and you can't log in, don't worry! You can still access your account using your old email and password credentials. Once logged in, click your profile icon in the upper-right corner, select 'View profile', and then…
What should I do if I can't remember my Zendesk sign-in credentials?
If you've forgotten your Zendesk sign-in credentials, you can still regain access with the help of another administrator. Ask an admin to log into the Admin Center, navigate to the Team members page, and find your profile. They can then edit your…
Will changing my primary email affect Zendesk SSO?
Changing your primary email in Zendesk might affect the SSO process if SAML is enabled. It's important to ensure that your SSO settings are updated to reflect the new email address to avoid any authentication issues. If you're unsure about how this…
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