Impact of Email Change on Zendesk SSO
Understand how changing your primary email in Zendesk can affect SSO. Learn what steps to take to ensure seamless authentication.
Will changing my primary email affect Zendesk SSO?
Changing your primary email in Zendesk might affect the SSO process if SAML is enabled. It's important to ensure that your SSO settings are updated to reflect the new email address to avoid any authentication issues.
If you're unsure about how this change might impact your SSO setup, it's a good idea to consult with your IT team or Zendesk support for guidance. For more details, you can refer to theoriginal Zendesk help article.
More related questions
How can I access my Zendesk account if my email address changed?
If your email address has changed and you can't log in, don't worry! You can still access your account using your old email and password credentials. Once logged in, click your profile icon in the upper-right corner, select 'View profile', and then…
What should I do if I can't remember my Zendesk sign-in credentials?
If you've forgotten your Zendesk sign-in credentials, you can still regain access with the help of another administrator. Ask an admin to log into the Admin Center, navigate to the Team members page, and find your profile. They can then edit your…
How can an administrator change an agent's email address in Zendesk?
Administrators have the ability to change an agent's email address in Zendesk. To do this, open the Admin Center and go to the Team members page. Search for the agent's profile, click 'edit' next to their name, and then select 'Edit email' from the…
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