Access Zendesk After Email Change
How can I access my Zendesk account if my email address changed?
If your email address has changed and you can't log in, don't worry! You can still access your account using your old email and password credentials. Once logged in, click your profile icon in the upper-right corner, select 'View profile', and then edit your email address under the 'Primary email' dropdown. After updating, you'll receive a verification email to confirm the new address.
If you can't remember your credentials, contact another administrator on your account. They can change your primary email address for you. For more details, check out theoriginal Zendesk help article.
More related questions
What should I do if I can't remember my Zendesk sign-in credentials?
If you've forgotten your Zendesk sign-in credentials, you can still regain access with the help of another administrator. Ask an admin to log into the Admin Center, navigate to the Team members page, and find your profile. They can then edit your…
How can an administrator change an agent's email address in Zendesk?
Administrators have the ability to change an agent's email address in Zendesk. To do this, open the Admin Center and go to the Team members page. Search for the agent's profile, click 'edit' next to their name, and then select 'Edit email' from the…
Will changing my primary email affect Zendesk SSO?
Changing your primary email in Zendesk might affect the SSO process if SAML is enabled. It's important to ensure that your SSO settings are updated to reflect the new email address to avoid any authentication issues. If you're unsure about how this…
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