Random Strings as Ticket Links in Zendesk Emails
Why are random strings like#{my_number}being formatted as ticket links in Zendesk?
In Zendesk, hashtags automatically hyperlink any number that follows them, which can cause random strings like#{my_number}to be formatted as ticket links.
This is a default behavior in Zendesk, and if you want to change it, you can vote or comment on existing community posts about this topic. Zendesk teams frequently review these posts for potential software updates, and the more votes a post receives, the higher the chance of the feature being added in the future.
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In Zendesk emails, you can use placeholders to insert ticket links. The placeholders{{ticket.link}}and{{ticket.id}}are used to include ticket links in the email body. These placeholders are defined within triggers or automations, not in the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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