Email-Only Support in Zendesk Without Ticket Links
How can I set up Zendesk for email-only support without ticket links?
To set up Zendesk for email-only support without ticket links, you need to remove links that prompt users to log in.
This involves editing your triggers or any other business rules that generate email notifications to exclude ticket links. By doing so, you ensure that customers who receive email support do not see links that would require them to sign in to view tickets. For more detailed guidance, refer to the article on setting up email-only support.
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What placeholders can I use to insert ticket links in Zendesk emails?
In Zendesk emails, you can use placeholders to insert ticket links. The placeholders{{ticket.link}}and{{ticket.id}}are used to include ticket links in the email body. These placeholders are defined within triggers or automations, not in the…
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How do I edit triggers to remove ticket links from Zendesk notifications?
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