Edit Triggers to Remove Ticket Links in Zendesk
How do I edit triggers to remove ticket links from Zendesk notifications?
To remove ticket links from Zendesk notifications, you need to edit the relevant triggers.
In the Admin Center, go to the Objects and rules icon in the sidebar, then select Business rules > Triggers. Find the notification trigger you want to modify and select Edit. You can then adjust the actions to remove any placeholders like{{ticket.link}}or{{ticket.id}}that insert ticket links. After making your changes, click Update to save them.
More related questions
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To add or remove ticket links in Zendesk email notifications, you need to modify the triggers or automations. In the Admin Center, navigate to the Objects and rules icon in the sidebar, then select Business rules > Triggers or Automations,…
What placeholders can I use to insert ticket links in Zendesk emails?
In Zendesk emails, you can use placeholders to insert ticket links. The placeholders{{ticket.link}}and{{ticket.id}}are used to include ticket links in the email body. These placeholders are defined within triggers or automations, not in the…
Why are random strings like#{my_number}being formatted as ticket links in Zendesk?
In Zendesk, hashtags automatically hyperlink any number that follows them, which can cause random strings like#{my_number}to be formatted as ticket links. This is a default behavior in Zendesk, and if you want to change it, you can vote or…
How can I set up Zendesk for email-only support without ticket links?
To set up Zendesk for email-only support without ticket links, you need to remove links that prompt users to log in. This involves editing your triggers or any other business rules that generate email notifications to exclude ticket links. By doing…
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