Zendesk provides various resources on privacy and data protection laws that apply to Explore and other products. These resources can help you understand how to use Explore in compliance with relevant regulations and ensure that your data handling practices meet legal standards.
For more information on privacy and data protection, visit the originalZendesk help documentation.
To get started with Zendesk Explore, you need to activate it first. This process is essential before you can begin using Explore's features. Activation involves ensuring your plan supports Explore and following the necessary steps to enable it for…
You can give users access to Zendesk Explore if you're on a Sell Team plan or higher. This involves assigning the appropriate roles and permissions to users, allowing them to utilize Explore's features according to their needs. By managing user…
Zendesk Explore uses roles to control the level of access agents have. These roles determine what actions users can perform within Explore, such as viewing reports or creating dashboards. Understanding and assigning the correct roles is crucial for…
After granting users access to Explore and defining their roles, you can set dataset access. This allows you to control which datasets users can view and interact with, ensuring that sensitive information is only accessible to authorized personnel….
In Zendesk Explore, admins have the ability to set default chart colors and export settings. These settings apply across the entire account, ensuring consistency in the appearance of reports and the format of exported data. Customizing these…
In Explore, you can choose which day of the week should be considered the start for reports and filters. This setting is important for aligning your reports with your organization's workweek and ensuring that data is presented in a way that makes…
Zendesk Explore is tested and supported with the two most recent major versions of popular browsers. Ensuring that you use a supported browser version is crucial for optimal performance and access to all features Explore offers. Keeping your…
To ensure Explore works properly, you may need to allow certain network IP addresses, especially since Explore uses Amazon Web Services (AWS) for some services. Configuring your network settings to permit these IP addresses can help prevent…
When using Zendesk Explore, it's important to consider the Health Insurance Portability and Accountability Act (HIPAA) regulations. These rules govern the handling of sensitive health information, and ensuring compliance is crucial for…