Granting User Access to Zendesk Explore
How can I give users access to Zendesk Explore?
Granting access to Zendesk Explore varies depending on your plan. For Professional plans or below, access is controlled at the user level. Navigate to Admin Center, click the People icon, then select Team > Team members. Open a user's profile, go to the Roles and access tab, check the Access box next to Explore, and select the appropriate role. For Enterprise plans, access is controlled at the role level. In Admin Center, click People, then select Team > Roles. Choose a role to configure Explore access or create a new one, and set the appropriate level of access in the Explore permissions setting.
More related questions
How do I activate Zendesk Explore for the first time?
Activating Zendesk Explore is a straightforward process that needs to be done by an admin. To get started, click the Zendesk Products icon in the top bar and select Explore. Then, click 'Activate Explore'. Your data will begin preparing, and this…
What prebuilt reports are available in Zendesk Explore?
Zendesk Explore offers a variety of prebuilt reports for common business scenarios. To access these, click the Zendesk Products icon in the top bar and select Explore. You'll be taken to the Dashboards library, where you can view available…
How can I customize reports in Zendesk Explore?
If you're using Explore Professional or above, you have the ability to create and customize your own reports. This feature allows you to tailor reports to your specific business needs and share dashboards with other users. To get started, access…
What resources are available for learning more about Zendesk Explore?
To deepen your understanding of Zendesk Explore, several resources are available. The 'Getting started with Zendesk Explore for reporting and analytics' guide provides detailed information and links to additional resources. The 'Explore recipes…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
