Placing Attributes in Zendesk Reports
Discover where to add attributes in Zendesk reports. Learn about the flexibility of placing attributes in columns, rows, filters, or explosions.
Where should I add attributes in a Zendesk report?
Attributes can be added to various sections of a Zendesk report, including columns, rows, filters, or explosions.
When working with reports in Zendesk, it's crucial to know where to place attributes to ensure your data is organized and displayed correctly. Unlike metrics, which are restricted to the metric section, attributes offer more flexibility and can be placed in multiple sections such as columns, rows, filters, or explosions. This flexibility allows you to customize your report to better suit your analytical needs.
More related questions
Can I add metrics to the filters section of a Zendesk report?
No, you cannot add metrics to the filters section of a Zendesk report. Metrics can only be added to the metric section of a report. When creating or updating reports in Zendesk, it's important to place metrics and attributes in their designated…
What happens if I try to add a metric or attribute to the wrong section in Zendesk Explore?
Zendesk Explore only provides relevant options for each section, so you can't mistakenly add a metric or attribute to the wrong section. When you're building a report in Zendesk Explore, the interface is designed to guide you by only showing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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