Notifying Agents When Added as Followers in Zendesk
Is it possible to notify agents when they are added as followers in Zendesk?
Currently, there is no direct trigger action in Zendesk to notify agents when they are added as followers.
Agents will only receive an email notification once the ticket has been updated by either the requester or the assignee. This means that while agents can be added as followers, they won't receive an immediate notification of this change.
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