Adding BCCs in Zendesk Email Side Conversations
Can I add BCCs in Zendesk email side conversations?
Yes, you can add BCCs in Zendesk email side conversations if you're on a Suite Professional plan or above.
In a ticket, click 'Side Conversations' and select an existing email side conversation. Click 'Write a reply', then 'CC' on the right side of the comment header. Here, you can add users as CC or BCC. BCC recipients won't be visible to other recipients on the email but are visible to anyone who can view the side conversation within Support. Note that adding a user as a BCC in a side conversation doesn’t add them as a CC on the ticket.
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