How to Add Agents as Followers in Zendesk
How can I add agents as followers in Zendesk?
Adding agents as followers in Zendesk helps them stay updated on ticket changes without being visible to end users.
To add agents as followers, open a ticket from your views. In the ticket properties panel, find the 'Followers' field and enter the user's name, email domain, or organization name. Internal users such as agents, light agents, and administrators can be followers. You can also add yourself as a follower by clicking 'follow'. To remove a follower, click the delete button (X) next to their name in the Followers list.
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