Notify Customers When Zendesk Ticket is Solved
Learn how to set up a trigger in Zendesk to notify customers when their ticket is solved. Step-by-step guide included.
How can I notify customers when their Zendesk ticket is solved?
To notify customers when their Zendesk ticket is solved, you can set up a trigger. This involves creating a new trigger that sends a notification when the ticket status changes to 'solved'.
In the trigger settings, under 'Meet ALL of the following conditions', add:
- Object > Ticket > Status category | Changed to | Solved
- Object > Ticket > Comment | Is | Public
- Object > Ticket details > Current user | Is | (agent)
Then, under 'Actions', add:
- Other > Notify by > User email | Ticket > (requester)
- Email subject and body with your desired notification text.
For more details, check theoriginal Zendesk help article.
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