Troubleshoot Zendesk Trigger Placeholder Issues
What should I do if a placeholder doesn't work in a Zendesk trigger?
If a placeholder doesn't work in a Zendesk trigger, first ensure that the trigger conditions are correct.
Check if the placeholder is correctly formatted and appears in the 'view available placeholders' section when setting up the trigger. If the trigger isn't firing, review the conditions. You can also create a test ticket using your personal email to see how the message appears to the end-user. For more troubleshooting tips, refer to the Zendesk help documentation.
More related questions
How can I notify customers when their Zendesk ticket is solved?
To notify customers when their Zendesk ticket is solved, you can set up a trigger. This involves creating a new trigger that sends a notification when the ticket status changes to 'solved'. In the trigger settings, under 'Meet ALL of the following…
How do I avoid sending duplicate emails when a ticket is solved in Zendesk?
To avoid sending duplicate emails when a ticket is solved in Zendesk, you need to update your triggers. Open the Triggers page and find any trigger that notifies the requester of a comment update, such as the 'Notify requester and CCs of comment…
How can I handle silent solves in Zendesk without duplicate triggers?
To handle silent solves in Zendesk without causing duplicate triggers, you need to create two separate triggers. One trigger should fire when a ticket has public comments, and another for silent solves. For silent solves, add a condition in the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
