Avoid Duplicate Emails for Solved Zendesk Tickets
Prevent duplicate emails in Zendesk by updating triggers when a ticket is solved. Follow these simple steps.
How do I avoid sending duplicate emails when a ticket is solved in Zendesk?
To avoid sending duplicate emails when a ticket is solved in Zendesk, you need to update your triggers.
Open the Triggers page and find any trigger that notifies the requester of a comment update, such as the 'Notify requester and CCs of comment update' trigger. Under 'Meet ALL of the following conditions', add:
- Ticket > Ticket status | Not changed to | Solved
This ensures that notifications are not sent again when the ticket status changes to 'solved'.
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