No Action Needed for Zendesk Social Channel Filters
Do I need to take any action for the new social channel filters in Zendesk Explore?
No action is required on your part for the new social channel filters in Zendesk Explore. This update is being automatically rolled out to all Explore accounts in phases, so you don't need to do anything to start benefiting from these new features.
The rollout began on November 30, 2023, and will enhance your live dashboards by including data from social messaging channels. For more information on the Explore prebuilt live dashboard, you can refer to theoriginal announcement.
More related questions
What are the new social channel filters in Zendesk Explore?
Zendesk Explore now includes social channel filters for messaging metrics. This means you can view data from social messaging channels like WhatsApp, Facebook Messenger, and Twilio SMS in your live dashboards. With these new filters, you can better…
How do the new social channel filters affect my Zendesk Explore dashboards?
The new social channel filters in Zendesk Explore enhance your dashboards by including data from social messaging channels. This update allows you to see a more comprehensive view of your messaging metrics, including incoming and assigned workloads…
When did the rollout of social channel filters in Zendesk Explore begin?
The rollout of social channel filters in Zendesk Explore began on November 30, 2023. This update is being implemented in phases across all Explore accounts, enhancing the live dashboards with data from social messaging channels. With this rollout,…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
