The new social channel filters in Zendesk Explore enhance your dashboards by including data from social messaging channels. This update allows you to see a more comprehensive view of your messaging metrics, including incoming and assigned workloads from channels like WhatsApp and Facebook Messenger.
With these filters, you can drill down into your data to understand the volume of tickets from each social channel, providing better insights into your support operations. Expect to see an increase in messaging ticket values on your live dashboards as these metrics now include social channels.
Zendesk Explore now includes social channel filters for messaging metrics. This means you can view data from social messaging channels like WhatsApp, Facebook Messenger, and Twilio SMS in your live dashboards. With these new filters, you can better…
No action is required on your part for the new social channel filters in Zendesk Explore. This update is being automatically rolled out to all Explore accounts in phases, so you don't need to do anything to start benefiting from these new features….
The rollout of social channel filters in Zendesk Explore began on November 30, 2023. This update is being implemented in phases across all Explore accounts, enhancing the live dashboards with data from social messaging channels. With this rollout,…