Rollout Date for Zendesk Social Channel Filters
When did the rollout of social channel filters in Zendesk Explore begin?
The rollout of social channel filters in Zendesk Explore began on November 30, 2023. This update is being implemented in phases across all Explore accounts, enhancing the live dashboards with data from social messaging channels.
With this rollout, you can expect to see an increase in messaging ticket values as the metrics now include data from channels like WhatsApp and Facebook Messenger. This change provides a more comprehensive view of your support operations.
More related questions
What are the new social channel filters in Zendesk Explore?
Zendesk Explore now includes social channel filters for messaging metrics. This means you can view data from social messaging channels like WhatsApp, Facebook Messenger, and Twilio SMS in your live dashboards. With these new filters, you can better…
How do the new social channel filters affect my Zendesk Explore dashboards?
The new social channel filters in Zendesk Explore enhance your dashboards by including data from social messaging channels. This update allows you to see a more comprehensive view of your messaging metrics, including incoming and assigned workloads…
Do I need to take any action for the new social channel filters in Zendesk Explore?
No action is required on your part for the new social channel filters in Zendesk Explore. This update is being automatically rolled out to all Explore accounts in phases, so you don't need to do anything to start benefiting from these new features….
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