Monitoring Metrics and High-Priority Tickets
How can I monitor metrics and high-priority tickets effectively?
Monitoring metrics and high-priority tickets is crucial during spikes in volume.
Review Explore pre-built reporting dashboards daily to track critical data. Analyze key support data to make necessary adjustments and improve metrics. Create custom reports to compare ticket volumes over different periods. This helps in understanding trends and making informed decisions. For more guidance, see the originalZendesk article.
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