Alerting Customers During High Ticket Volume
How can I alert customers during high ticket volume?
Keeping customers informed during high ticket volume is crucial. You can add alert banners or send messages to let users know about potential delays.
To do this, update your notification triggers for received requests to inform customers of the high volume and direct them to self-service resources if available. Customize your pre-chat form greeting during busy periods and add a notification banner to your help center. Adjust your business hours to set realistic customer expectations. For more details, check out the originalZendesk article.
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