Supporting Remote Agents Effectively
What can I do to ensure agents have what they need while working remotely?
Ensuring agents have what they need while working remotely is vital for maintaining productivity.
Encourage the use of Support and Chat mobile apps for flexibility. Set chat status to indicate availability. Set up a home office with a good headset and consider forwarding calls to a personal phone. Use agent-to-agent chat or the Agent Notification app for internal communication. For more tips, refer to the originalZendesk article.
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