Monitor Social Media Channels with Zendesk Explore
How can I monitor social media channels using Zendesk Explore?
You can monitor your social media channels in Zendesk Explore by using tags attached to tickets created from social messaging channels. Although Explore doesn't directly report on social messaging channels, you can generate a report using these tags to track tickets from platforms like Facebook Messenger, WhatsApp, and more.
To create this report, you'll need Zendesk Explore Professional or Enterprise, along with the Social Messaging add-on. The process involves selecting the appropriate dataset, adding metrics and attributes, and filtering by social messaging tags. Once set up, you can visualize the data in various formats, such as pie charts, to see the distribution of tickets across different social media channels. For more details, check out theoriginal guide.
More related questions
What do I need to create a social media report in Zendesk Explore?
To create a social media report in Zendesk Explore, you'll need a few key components. First, ensure you have Zendesk Explore Professional or Enterprise, along with the Social Messaging add-on. You'll also need Editor or Admin permissions and at…
How do I create a report for social media tickets in Zendesk Explore?
Creating a report for social media tickets in Zendesk Explore involves a few steps. Start by clicking the reports icon in Explore, then create a new report by selecting the Support - Tickets dataset. Add the Tickets metric and the Ticket tags…
Can I customize the presentation of my social media report in Zendesk Explore?
Yes, you can customize the presentation of your social media report in Zendesk Explore to suit your preferences. After creating your report, you can choose from various visualization types, such as pie charts or column charts, to display your data….
What should I do if I don't use the Social Messaging add-on in Zendesk?
If you don't use the Social Messaging add-on in Zendesk, you can still integrate your Support with Facebook and X Corp. This allows you to manage social media interactions without the add-on. For setting up these integrations, you can refer to the…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
