Integrate Facebook and X Corp without Social Messaging Add-on
What should I do if I don't use the Social Messaging add-on in Zendesk?
If you don't use the Social Messaging add-on in Zendesk, you can still integrate your Support with Facebook and X Corp. This allows you to manage social media interactions without the add-on.
For setting up these integrations, you can refer to the articles on setting up your Facebook channel and X Corp channel. These resources provide detailed instructions on how to connect these platforms to your Zendesk Support, enabling you to handle social media tickets effectively.
More related questions
How can I monitor social media channels using Zendesk Explore?
You can monitor your social media channels in Zendesk Explore by using tags attached to tickets created from social messaging channels. Although Explore doesn't directly report on social messaging channels, you can generate a report using these…
What do I need to create a social media report in Zendesk Explore?
To create a social media report in Zendesk Explore, you'll need a few key components. First, ensure you have Zendesk Explore Professional or Enterprise, along with the Social Messaging add-on. You'll also need Editor or Admin permissions and at…
How do I create a report for social media tickets in Zendesk Explore?
Creating a report for social media tickets in Zendesk Explore involves a few steps. Start by clicking the reports icon in Explore, then create a new report by selecting the Support - Tickets dataset. Add the Tickets metric and the Ticket tags…
Can I customize the presentation of my social media report in Zendesk Explore?
Yes, you can customize the presentation of your social media report in Zendesk Explore to suit your preferences. After creating your report, you can choose from various visualization types, such as pie charts or column charts, to display your data….
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