Create Social Media Ticket Reports in Zendesk Explore
How do I create a report for social media tickets in Zendesk Explore?
Creating a report for social media tickets in Zendesk Explore involves a few steps. Start by clicking the reports icon in Explore, then create a new report by selecting the Support - Tickets dataset. Add the Tickets metric and the Ticket tags attribute to your report.
Filter the Ticket tags to include only those associated with social messaging, such as linesupport or whatsappsupport. Once filtered, you can visualize the data in a pie chart or other formats to see the distribution of tickets across different social media channels. Don't forget to save your report with a descriptive name for easy reference.
More related questions
How can I monitor social media channels using Zendesk Explore?
You can monitor your social media channels in Zendesk Explore by using tags attached to tickets created from social messaging channels. Although Explore doesn't directly report on social messaging channels, you can generate a report using these…
What do I need to create a social media report in Zendesk Explore?
To create a social media report in Zendesk Explore, you'll need a few key components. First, ensure you have Zendesk Explore Professional or Enterprise, along with the Social Messaging add-on. You'll also need Editor or Admin permissions and at…
Can I customize the presentation of my social media report in Zendesk Explore?
Yes, you can customize the presentation of your social media report in Zendesk Explore to suit your preferences. After creating your report, you can choose from various visualization types, such as pie charts or column charts, to display your data….
What should I do if I don't use the Social Messaging add-on in Zendesk?
If you don't use the Social Messaging add-on in Zendesk, you can still integrate your Support with Facebook and X Corp. This allows you to manage social media interactions without the add-on. For setting up these integrations, you can refer to the…
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