Modify Default Notification Trigger for Holidays
What steps are needed to modify the default notification trigger for holidays?
To modify the default notification trigger for holidays, you need to adjust the conditions to prevent notifications on holidays. This involves editing the "Notify requester and CCs of received request" trigger.
In the Admin Center, go to Objects and rules > Business rules > Triggers. Select the default trigger and add the condition 'On a holiday? Is No.' This change ensures that notifications are not sent on holidays, preventing duplicate messages. Once you've made this adjustment, save your changes. This step is crucial before creating a new holiday-specific trigger.
More related questions
How can I set up holiday notifications in Zendesk?
To set up holiday notifications in Zendesk, you need to modify existing triggers and create new ones. First, edit the default "Notify requester and CCs of received request" trigger to prevent notifications from being sent on holidays. Then, create…
How do I create a holiday-specific notification trigger in Zendesk?
Creating a holiday-specific notification trigger in Zendesk involves cloning and modifying an existing trigger. This ensures customers receive the correct message during holidays. After editing the default trigger, go to the Triggers page and clone…
Why is it important to edit the default trigger before creating a holiday trigger?
Editing the default trigger before creating a holiday trigger is important to avoid sending duplicate notifications. Without this step, customers might receive both the default and holiday messages. By modifying the "Notify requester and CCs of…
Can I use Zendesk automations for holiday notifications?
Zendesk automations are not ideal for holiday notifications because they are time-based, unlike triggers which are event-based. Triggers are better suited for this purpose. Automations lack the "Within business hours" condition, which is available…
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