Importance of Editing Default Trigger for Holidays
Why is it important to edit the default trigger before creating a holiday trigger?
Editing the default trigger before creating a holiday trigger is important to avoid sending duplicate notifications. Without this step, customers might receive both the default and holiday messages.
By modifying the "Notify requester and CCs of received request" trigger to include the condition 'On a holiday? Is No,' you ensure that the default notification is suppressed on holidays. This prevents confusion and ensures that only the holiday-specific message is sent during scheduled holidays.
More related questions
How can I set up holiday notifications in Zendesk?
To set up holiday notifications in Zendesk, you need to modify existing triggers and create new ones. First, edit the default "Notify requester and CCs of received request" trigger to prevent notifications from being sent on holidays. Then, create…
What steps are needed to modify the default notification trigger for holidays?
To modify the default notification trigger for holidays, you need to adjust the conditions to prevent notifications on holidays. This involves editing the "Notify requester and CCs of received request" trigger. In the Admin Center, go to Objects…
How do I create a holiday-specific notification trigger in Zendesk?
Creating a holiday-specific notification trigger in Zendesk involves cloning and modifying an existing trigger. This ensures customers receive the correct message during holidays. After editing the default trigger, go to the Triggers page and clone…
Can I use Zendesk automations for holiday notifications?
Zendesk automations are not ideal for holiday notifications because they are time-based, unlike triggers which are event-based. Triggers are better suited for this purpose. Automations lack the "Within business hours" condition, which is available…
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