Missing 'Reconnect' Button for Gmail in Zendesk
Learn why the 'Reconnect' button might be missing for your Gmail account in Zendesk and how to fix it.
Why am I unable to see the 'Reconnect' button for my Gmail account in Zendesk?
If you're unable to see the 'Reconnect' button for your Gmail account in Zendesk, it might be due to the need for reauthorizing the API connection manually.
This involves disconnecting and reconnecting your external support address to Zendesk. The absence of the 'Reconnect' button suggests that you need to follow the steps outlined in the Managing Gmail connections section to restore the connection and resume email functionality.
More related questions
How do I reconnect a support address through the Gmail connector in Zendesk?
To reconnect a support address through the Gmail connector in Zendesk, you need to reauthorize the API connection. This involves disconnecting and then reconnecting the external support address to Zendesk. If you encounter the error message stating…
What should I do if I see the error 'We can't connect your Gmail account' in Zendesk?
If you see the error 'We can't connect your Gmail account because your OAuth credentials are invalid,' it means the Gmail connector has stopped sending emails to your Zendesk instance. To fix this, you need to reauthorize the API connection by…
How can I resolve the 'lost connection to your email account' error in Zendesk Sell?
To resolve the 'lost connection to your email account' error in Zendesk Sell, you need to reconnect your Gmail account through a secure connection (OAuth). If prompted to enter your Gmail account details, ensure you're following the correct steps…
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