Fix 'Lost Connection' Error in Zendesk Sell
Resolve the 'lost connection to your email account' error in Zendesk Sell by reconnecting your Gmail account.
How can I resolve the 'lost connection to your email account' error in Zendesk Sell?
To resolve the 'lost connection to your email account' error in Zendesk Sell, you need to reconnect your Gmail account through a secure connection (OAuth).
If prompted to enter your Gmail account details, ensure you're following the correct steps for reauthorization. If issues persist, consider reaching out to Zendesk Customer Support for further assistance, as they may need to investigate your account settings.
More related questions
How do I reconnect a support address through the Gmail connector in Zendesk?
To reconnect a support address through the Gmail connector in Zendesk, you need to reauthorize the API connection. This involves disconnecting and then reconnecting the external support address to Zendesk. If you encounter the error message stating…
What should I do if I see the error 'We can't connect your Gmail account' in Zendesk?
If you see the error 'We can't connect your Gmail account because your OAuth credentials are invalid,' it means the Gmail connector has stopped sending emails to your Zendesk instance. To fix this, you need to reauthorize the API connection by…
Why am I unable to see the 'Reconnect' button for my Gmail account in Zendesk?
If you're unable to see the 'Reconnect' button for your Gmail account in Zendesk, it might be due to the need for reauthorizing the API connection manually. This involves disconnecting and reconnecting your external support address to Zendesk. The…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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