Missing Contact Form in Web Widget (Classic) - Fix
Why is the contact form missing from my Web Widget (Classic)?
If you're unable to find the Contact form option in your Web Widget (Classic) settings, it might be due to a configuration setting. Ensure that the 'Require authentication for request and uploads APIs' is deactivated for End users in the Admin Center. This setting can prevent the contact form from appearing if it's activated.
For more detailed guidance, you can refer to the article: 'Anybody can submit tickets, no registration required.' Additionally, you might find it helpful to explore 'Using custom ticket fields and ticket forms with the Web Widget (Classic)' for further customization options.
More related questions
How can I enable the contact form in Zendesk's Web Widget (Classic)?
To enable the contact form in your Web Widget (Classic), you need to adjust a specific setting in the Admin Center. Make sure that the 'Require authentication for request and uploads APIs' is turned off for End users. This setting, when activated,…
What settings affect the visibility of the contact form in Web Widget (Classic)?
The visibility of the contact form in the Web Widget (Classic) is primarily affected by the 'Require authentication for request and uploads APIs' setting. If this is activated for End users, the contact form may not appear. Deactivating this…
Where can I find more information on using custom ticket fields with Web Widget (Classic)?
For more information on using custom ticket fields and ticket forms with the Web Widget (Classic), you can refer to the article specifically addressing this topic. It provides insights into how you can customize your ticket fields to better suit…
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