Custom Ticket Fields in Web Widget (Classic)
Learn how to use custom ticket fields and forms with Zendesk's Web Widget (Classic) for a tailored support experience.
Where can I find more information on using custom ticket fields with Web Widget (Classic)?
For more information on using custom ticket fields and ticket forms with the Web Widget (Classic), you can refer to the article specifically addressing this topic. It provides insights into how you can customize your ticket fields to better suit your needs.
This resource is valuable for anyone looking to enhance their Web Widget (Classic) by tailoring the ticket submission process to their specific requirements.
More related questions
Why is the contact form missing from my Web Widget (Classic)?
If you're unable to find the Contact form option in your Web Widget (Classic) settings, it might be due to a configuration setting. Ensure that the 'Require authentication for request and uploads APIs' is deactivated for End users in the Admin…
How can I enable the contact form in Zendesk's Web Widget (Classic)?
To enable the contact form in your Web Widget (Classic), you need to adjust a specific setting in the Admin Center. Make sure that the 'Require authentication for request and uploads APIs' is turned off for End users. This setting, when activated,…
What settings affect the visibility of the contact form in Web Widget (Classic)?
The visibility of the contact form in the Web Widget (Classic) is primarily affected by the 'Require authentication for request and uploads APIs' setting. If this is activated for End users, the contact form may not appear. Deactivating this…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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