Settings Affecting Contact Form Visibility in Widget
What settings affect the visibility of the contact form in Web Widget (Classic)?
The visibility of the contact form in the Web Widget (Classic) is primarily affected by the 'Require authentication for request and uploads APIs' setting. If this is activated for End users, the contact form may not appear. Deactivating this setting in the Admin Center can resolve the issue.
For further details, you can refer to the article: 'Anybody can submit tickets, no registration required.' This will provide more context on how these settings impact the widget's functionality.
More related questions
Why is the contact form missing from my Web Widget (Classic)?
If you're unable to find the Contact form option in your Web Widget (Classic) settings, it might be due to a configuration setting. Ensure that the 'Require authentication for request and uploads APIs' is deactivated for End users in the Admin…
How can I enable the contact form in Zendesk's Web Widget (Classic)?
To enable the contact form in your Web Widget (Classic), you need to adjust a specific setting in the Admin Center. Make sure that the 'Require authentication for request and uploads APIs' is turned off for End users. This setting, when activated,…
Where can I find more information on using custom ticket fields with Web Widget (Classic)?
For more information on using custom ticket fields and ticket forms with the Web Widget (Classic), you can refer to the article specifically addressing this topic. It provides insights into how you can customize your ticket fields to better suit…
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