Metrics for Zendesk WFM Dashboards
What are the specific metrics available for Zendesk WFM dashboards?
Zendesk WFM dashboards offer several specific metrics to help you track performance. These include Resolution Rate, Median First Response Time, First Assigned Time, Ticket Reopen Rate, Average First Solved Time, Average Complete Resolution Time, Escalation Time, Tickets Received, and Assigned Points.
Each metric provides insights into different aspects of your team's performance, such as ticket resolution efficiency, response times, and assignment processes. Understanding these metrics can help you optimize your support operations and improve overall efficiency.
More related questions
How do I create a workforce management dashboard in Zendesk?
Creating a workforce management dashboard in Zendesk is a straightforward process. First, sign in to your WFM account and click the Dashboards icon. Then, select the dashboards menu and click '+ Create dashboard'. Enter a name for your dashboard…
What are widgets in Zendesk WFM dashboards and how do I add them?
Widgets are the building blocks of Zendesk WFM dashboards, allowing you to display chosen metrics in various layouts. To add a widget, click 'Add your first widget' for new dashboards or the Customize dashboard icon for existing ones, then click…
How can I edit or delete a WFM dashboard in Zendesk?
Editing or deleting a WFM dashboard in Zendesk is simple. Click the Dashboards icon and select the dashboard you want to modify. To change its name, click the gear icon, edit the name, and click 'Done'. To delete a dashboard, click the gear icon,…
How many dashboards can I create in Zendesk WFM?
In Zendesk WFM, you can create up to 10 dashboards for your organization. This allows you to focus on different sets of metrics and performance indicators that are most relevant to various stakeholders within your team. When setting up your…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
