Adding Widgets to Zendesk WFM Dashboards
What are widgets in Zendesk WFM dashboards and how do I add them?
Widgets are the building blocks of Zendesk WFM dashboards, allowing you to display chosen metrics in various layouts. To add a widget, click 'Add your first widget' for new dashboards or the Customize dashboard icon for existing ones, then click the '+' sign.
In the Add widget dialog, select a metric, choose a workstream, and pick a layout. If using goal layouts, enter the goal values. Click 'Add' to include the widget, and rearrange them as needed by dragging. Each dashboard can have up to 12 widgets, so choose wisely!
More related questions
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Creating a workforce management dashboard in Zendesk is a straightforward process. First, sign in to your WFM account and click the Dashboards icon. Then, select the dashboards menu and click '+ Create dashboard'. Enter a name for your dashboard…
How can I edit or delete a WFM dashboard in Zendesk?
Editing or deleting a WFM dashboard in Zendesk is simple. Click the Dashboards icon and select the dashboard you want to modify. To change its name, click the gear icon, edit the name, and click 'Done'. To delete a dashboard, click the gear icon,…
What are the specific metrics available for Zendesk WFM dashboards?
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