Managing Twitter Tickets with Business Rules in Zendesk
How do I manage X (formerly Twitter) tickets with business rules in Zendesk?
Managing X (formerly Twitter) tickets with business rules in Zendesk involves setting up specific rules and automations to handle incoming messages from Twitter. This includes creating triggers and automations that categorize and prioritize tickets based on your business needs. By doing so, you can ensure that your team responds to Twitter inquiries efficiently. For more information, refer to the originalZendesk help article.
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