How to Add Facebook Messenger to Zendesk
What are the steps to add Facebook Messenger to Zendesk?
Adding Facebook Messenger to Zendesk involves a few administrative tasks. First, you need to set up your public Facebook channel and then add the Facebook Messenger channel to the Zendesk Agent Workspace. This process allows you to manage customer interactions directly from Zendesk. For a comprehensive guide on adding Facebook Messenger, check out the originalZendesk help article.
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