Managing Roles and Permissions in Zendesk Layout Builder
How can I manage roles and permissions in Zendesk's Layout Builder?
Zendesk's Layout Builder now allows for expanded access controls, enabling you to assign layout creation permissions to custom roles, such as team leads, not just admins. This feature provides flexibility for team leads to manage layouts while preventing unwanted changes. You can also restrict what can and can't be edited in contextual workspaces or Layout Builder, ensuring certain apps remain visible for consistency. Additionally, a revision history feature is advocated to track layout changes.
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What are the new customization options in Zendesk's Layout Builder?
Zendesk's Layout Builder now offers enhanced customization options, allowing you to tailor layouts by brand and integrate them seamlessly with contextual workspaces. This feature was prioritized based on feedback from the Early Access Program (EAP)…
What granular control features are available in Zendesk's Layout Builder?
Zendesk's Layout Builder offers more detailed configurations at the ticket field level, similar to the native features found in the Ticket Field Manager App. This includes the ability to display different dropdown field values to end users,…
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Zendesk's Layout Builder supports workflow management by offering a flow builder for agents, not just end users, to streamline standard operating procedures (SOPs). Additionally, it integrates Zendesk Guide content into agent workflows, enhancing…
What future developments are planned for Zendesk's UI flexibility?
Zendesk plans to expand UI flexibility by allowing configuration of the agent home dashboard, customer profile page, and admin home. There is also a desire to expand the number of available conditions to trigger a workspace and update contextual…
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