Managing Email Opt-Outs for Zendesk Leads
Discover how to handle email opt-out requests for leads in Zendesk using custom fields or tags. Bulk opt-out is not available.
How can I manage email opt-out requests for leads in Zendesk?
To manage email opt-out requests in Zendesk, you can use custom fields or tags. This helps you track which leads have opted out.
While Zendesk does not offer a bulk opt-out feature, you can manually update each lead's record. By adding a custom field or tag, you can ensure that these leads are not included in future email communications. For more guidance, check out the originalZendesk help article.
More related questions
Can I perform a bulk opt-out action from my Leads page in Zendesk?
Unfortunately, Zendesk does not support a bulk opt-out action for leads. You will need to manually update each lead that requests to opt-out of email communication. To manage opt-out requests, you can add a custom field or a tag to each lead who…
What should I do if a lead wants to unsubscribe from emails in Zendesk?
If a lead wants to unsubscribe from emails in Zendesk, you need to update their record individually. This can be done by adding a custom field or a tag. Although Zendesk does not provide a bulk unsubscribe option, using custom fields or tags allows…
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