Manage Departments in Zendesk Chat Settings
Where do I find the settings to manage departments in Zendesk Chat?
You can manage departments in Zendesk Chat through the Chat dashboard under the Settings section.
To access these settings, go to Settings > Departments. Here, you can add new departments or edit existing ones. By clicking on a department name, you can enable it for Chat by selecting the appropriate checkbox under Group status. Remember to save any changes you make.
These settings allow you to control which departments are available for selection in the pre-chat form, enhancing the user experience by directing chats to the appropriate department.
More related questions
How do I add departments to the pre-chat form in Zendesk?
To add departments to the pre-chat form in Zendesk, you need to enable each department individually. First, navigate to the Chat dashboard and go to Settings > Departments to add and edit your Chat departments. Click on the department name you wish…
How can I enable department selection for users in Zendesk Chat?
To enable department selection for users in Zendesk Chat, you need to adjust settings in both the Departments and Widget sections. Start by going to the Chat dashboard and selecting Settings > Departments. Here, you can add or edit departments….
How do I preview department selection in the Zendesk pre-chat form?
To preview department selection in the Zendesk pre-chat form, you need to access the Widget settings. Go to Settings > Widget > Forms in your Chat dashboard. Here, you can find the option to preview the department selection by selecting Online:…
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