Enable Department Selection in Zendesk Chat
How can I enable department selection for users in Zendesk Chat?
To enable department selection for users in Zendesk Chat, you need to adjust settings in both the Departments and Widget sections.
Start by going to the Chat dashboard and selecting Settings > Departments. Here, you can add or edit departments. Click on a department name and ensure the Group status checkbox is selected to Enable in Chat. Save your changes.
Then, navigate to Settings > Widget > Forms. In the Forms tab, you can preview the department selection by choosing Online: Pre-chat form next to Preview. This will allow your users to select from the enabled departments when initiating a chat.
More related questions
How do I add departments to the pre-chat form in Zendesk?
To add departments to the pre-chat form in Zendesk, you need to enable each department individually. First, navigate to the Chat dashboard and go to Settings > Departments to add and edit your Chat departments. Click on the department name you wish…
Where do I find the settings to manage departments in Zendesk Chat?
You can manage departments in Zendesk Chat through the Chat dashboard under the Settings section. To access these settings, go to Settings > Departments. Here, you can add new departments or edit existing ones. By clicking on a department name, you…
How do I preview department selection in the Zendesk pre-chat form?
To preview department selection in the Zendesk pre-chat form, you need to access the Widget settings. Go to Settings > Widget > Forms in your Chat dashboard. Here, you can find the option to preview the department selection by selecting Online:…
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