Add Departments to Zendesk Pre-Chat Form
How do I add departments to the pre-chat form in Zendesk?
To add departments to the pre-chat form in Zendesk, you need to enable each department individually.
First, navigate to the Chat dashboard and go to Settings > Departments to add and edit your Chat departments. Click on the department name you wish to edit, and under Group status, select the checkbox to Enable in Chat. Don't forget to save your changes!
Next, head over to Settings > Widget > Forms. Here, you can preview your department selection by selecting Online: Pre-chat form next to Preview. Once enabled, these departments will appear as options for your visitors in the department field of the pre-chat form.
For more detailed information, you can refer to the originalZendesk article.
More related questions
How can I enable department selection for users in Zendesk Chat?
To enable department selection for users in Zendesk Chat, you need to adjust settings in both the Departments and Widget sections. Start by going to the Chat dashboard and selecting Settings > Departments. Here, you can add or edit departments….
Where do I find the settings to manage departments in Zendesk Chat?
You can manage departments in Zendesk Chat through the Chat dashboard under the Settings section. To access these settings, go to Settings > Departments. Here, you can add new departments or edit existing ones. By clicking on a department name, you…
How do I preview department selection in the Zendesk pre-chat form?
To preview department selection in the Zendesk pre-chat form, you need to access the Widget settings. Go to Settings > Widget > Forms in your Chat dashboard. Here, you can find the option to preview the department selection by selecting Online:…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
