Limiting Administrator Access in Zendesk
How can I limit administrator access in Zendesk?
Limiting administrator access in Zendesk reduces security risks by restricting access to sensitive account areas. Only grant administrator access to essential personnel and use predefined agent roles to manage permissions.
On Enterprise plans, you can create custom agent roles to control what parts of Zendesk agents can access. This helps ensure that only necessary personnel can access sensitive information, such as security settings or end-user profiles.
More related questions
How can I increase password security for my Zendesk agents?
To enhance password security for your Zendesk agents, set a strong password policy. Zendesk offers four password security levels: Recommended, High, Medium, and Low. It's advisable to use the Recommended level for both team members and end users,…
Why should I never give out user names, email addresses, or passwords?
It's crucial to never share user names, email addresses, or passwords to protect your Zendesk account from unauthorized access. If you're using standard Zendesk sign-in, the secure way to reset a password is through the 'Forgot my password' link on…
What is single sign-on and how can it enhance security?
Single sign-on (SSO) enhances security by allowing users to authenticate outside of Zendesk. There are two SSO options: social media and enterprise. Social media SSO lets users sign in with accounts like Google or Microsoft, while enterprise SSO…
How can I monitor security events in Zendesk?
Monitoring security events in Zendesk is possible through the audit log, available on Enterprise plans and above. The audit log tracks important changes, such as user suspensions, password policy changes, and data exports. Regularly reviewing the…
What are the best practices for using the Zendesk REST API securely?
When using the Zendesk REST API, it's important to follow secure coding practices to protect your data. Refer to the Open Web Application Security Project (OWASP) for guidelines on secure coding. Limiting access to the API and ensuring that only…
How can I set up security notifications in Zendesk?
Setting up security notifications in Zendesk ensures you're promptly informed of any security incidents. Add the email address of your organization's security contact to receive notifications about security incidents impacting your Service Data….
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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