Enhancing Password Security for Zendesk Agents
How can I increase password security for my Zendesk agents?
To enhance password security for your Zendesk agents, set a strong password policy. Zendesk offers four password security levels: Recommended, High, Medium, and Low. It's advisable to use the Recommended level for both team members and end users, as it includes strict password requirements and checks against known breached passwords.
Encourage agents to use unique passwords for their Zendesk accounts and avoid reusing passwords from other systems. Additionally, enable email alerts for logins from new devices and require two-factor authentication for an extra layer of security. Consider using password managers like 1Password or LastPass to generate and store strong passwords securely.
More related questions
Why should I never give out user names, email addresses, or passwords?
It's crucial to never share user names, email addresses, or passwords to protect your Zendesk account from unauthorized access. If you're using standard Zendesk sign-in, the secure way to reset a password is through the 'Forgot my password' link on…
How can I limit administrator access in Zendesk?
Limiting administrator access in Zendesk reduces security risks by restricting access to sensitive account areas. Only grant administrator access to essential personnel and use predefined agent roles to manage permissions. On Enterprise plans, you…
What is single sign-on and how can it enhance security?
Single sign-on (SSO) enhances security by allowing users to authenticate outside of Zendesk. There are two SSO options: social media and enterprise. Social media SSO lets users sign in with accounts like Google or Microsoft, while enterprise SSO…
How can I monitor security events in Zendesk?
Monitoring security events in Zendesk is possible through the audit log, available on Enterprise plans and above. The audit log tracks important changes, such as user suspensions, password policy changes, and data exports. Regularly reviewing the…
What are the best practices for using the Zendesk REST API securely?
When using the Zendesk REST API, it's important to follow secure coding practices to protect your data. Refer to the Open Web Application Security Project (OWASP) for guidelines on secure coding. Limiting access to the API and ensuring that only…
How can I set up security notifications in Zendesk?
Setting up security notifications in Zendesk ensures you're promptly informed of any security incidents. Add the email address of your organization's security contact to receive notifications about security incidents impacting your Service Data….
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