The JSON format for Slack notifications from Zendesk should start with a text field.
Begin the JSON body with{"text":}
to ensure proper formatting. You can customize the message to include ticket-specific information using Zendesk placeholders. For example, you might include the ticket ID, link, CSAT rating, and comment. This format ensures that the notification is clear and informative when received in Slack.
To set up Slack notifications for negative CSAT ratings in Zendesk, you need to create a custom Slack app with an incoming webhook, a Zendesk webhook, and a trigger. First, create a Slack app and enable Incoming Webhooks. Add a new webhook to your…
Creating a Slack app for Zendesk notifications involves setting up an incoming webhook. Start by creating a custom Slack app and enabling Incoming Webhooks in the app settings. Then, add a new webhook to your workspace and select the channel where…
To configure a Zendesk webhook for Slack notifications, you need to use the Slack webhook URL. In Zendesk, create a new webhook and set the endpoint URL to the Slack webhook URL you copied earlier. Use the POST request method and JSON format, with…
Creating a trigger in Zendesk for negative CSAT notifications involves specifying conditions and actions. Set up a new trigger and add conditions to check if a ticket is updated by an end-user and if the satisfaction rating changes to 'Bad' or 'Bad…
Yes, you can receive Zendesk notifications in a private Slack channel. Ensure that the private channel is specified when setting up your Slack app and webhook. As long as you use the correct webhook URL in your Zendesk webhook configuration,…