Set Up Slack Notifications for Negative CSAT in Zendesk
How can I set up Slack notifications for negative CSAT ratings in Zendesk?
To set up Slack notifications for negative CSAT ratings in Zendesk, you need to create a custom Slack app with an incoming webhook, a Zendesk webhook, and a trigger.
First, create a Slack app and enable Incoming Webhooks. Add a new webhook to your workspace and choose the Slack channel for notifications. Next, create a Zendesk webhook using the Slack webhook URL. Finally, set up a trigger in Zendesk to notify Slack when a ticket receives a negative CSAT rating. For more details, check theoriginal guide.
More related questions
What are the steps to create a Slack app for Zendesk notifications?
Creating a Slack app for Zendesk notifications involves setting up an incoming webhook. Start by creating a custom Slack app and enabling Incoming Webhooks in the app settings. Then, add a new webhook to your workspace and select the channel where…
How do I configure a Zendesk webhook for Slack notifications?
To configure a Zendesk webhook for Slack notifications, you need to use the Slack webhook URL. In Zendesk, create a new webhook and set the endpoint URL to the Slack webhook URL you copied earlier. Use the POST request method and JSON format, with…
How can I create a trigger in Zendesk for negative CSAT notifications?
Creating a trigger in Zendesk for negative CSAT notifications involves specifying conditions and actions. Set up a new trigger and add conditions to check if a ticket is updated by an end-user and if the satisfaction rating changes to 'Bad' or 'Bad…
Can I receive Zendesk notifications in a private Slack channel?
Yes, you can receive Zendesk notifications in a private Slack channel. Ensure that the private channel is specified when setting up your Slack app and webhook. As long as you use the correct webhook URL in your Zendesk webhook configuration,…
What JSON format should I use for Slack notifications from Zendesk?
The JSON format for Slack notifications from Zendesk should start with a text field. Begin the JSON body with{"text":}to ensure proper formatting. You can customize the message to include ticket-specific information using Zendesk placeholders….
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