Introducing Phone Support in Your Organization
How should I introduce phone support in my organization?
Start gradually when introducing phone support to your organization. Instead of displaying your phone number on your website immediately, include it on specific Help Center articles or share it only with select, VIP customers.
Utilize an IVR to deflect calls and provide recordings that answer frequently asked questions to save time for both customers and agents. You can also deflect calls to text messages using the IVR to text feature and create a voicemail box for customers to leave messages, allowing agents to follow up when they have time. For more details, check out theoriginal article.
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