Benefits of Using IVR with Zendesk Talk
What are the benefits of using an IVR system with Zendesk Talk?
An IVR system can significantly improve call management by routing customers to the right agent or department and providing recorded responses for frequently asked questions.
Limit the number of IVR options to around 5 and the number of levels to around 3 to prevent customer frustration. This system can also deflect calls to text, offering a more flexible support experience.
More related questions
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Start gradually when introducing phone support to your organization. Instead of displaying your phone number on your website immediately, include it on specific Help Center articles or share it only with select, VIP customers. Utilize an IVR to…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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