Using Callback from Queue in Zendesk Talk
How does the callback from queue feature work in Zendesk Talk?
The callback from queue feature in Zendesk Talk allows customers to request a callback instead of waiting on hold. Their place is held in the queue, and the call is automatically returned when an agent is available.
This feature helps manage high call volumes, reduces abandoned calls, and boosts customer satisfaction by offering a more convenient support experience.
More related questions
How should I introduce phone support in my organization?
Start gradually when introducing phone support to your organization. Instead of displaying your phone number on your website immediately, include it on specific Help Center articles or share it only with select, VIP customers. Utilize an IVR to…
What are the best practices for staffing and training agents for Zendesk Talk?
Hiring the right people is crucial for successful customer service. Look for individuals who are passionate about helping others and train them in both the support products and customer interaction skills. Provide training on Zendesk products,…
How can I get the most from Zendesk Talk features?
Zendesk Talk offers various features to enhance customer support efficiency. Configure an outgoing call number to provide local or toll-free numbers, and customize greetings to keep messages on-brand. Utilize voicemail, IVR, and call routing to…
What are the benefits of using an IVR system with Zendesk Talk?
An IVR system can significantly improve call management by routing customers to the right agent or department and providing recorded responses for frequently asked questions. Limit the number of IVR options to around 5 and the number of levels to…
How can I configure voicemail in Zendesk Talk?
Zendesk Talk's voicemail feature allows customers to leave messages when calls can't be answered, creating a ticket with the voicemail attached. You can also transcribe voicemails directly into tickets. When prompting customers to leave a…
What is the purpose of setting priority numbers in Zendesk Talk?
Priority numbers in Zendesk Talk allow you to prioritize certain calls by sending them to the front of the queue. This is particularly useful for differentiating service levels for VIP customers or prioritizing urgent calls. By setting priority…
What is the role of failover in Zendesk Talk?
Failover in Zendesk Talk ensures continuity of service by routing calls to a pre-designated number if Talk becomes unavailable. This can include directing calls to voicemail, Google Voice, or external support numbers. Failover is automatically…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
