Impact of Data Refresh Times on API and Explore in Zendesk
How do data refresh times affect API and Explore data in Zendesk?
Data refresh times can significantly impact the data you see in Zendesk's API and Explore.
An API call retrieves data at the exact moment the endpoint is accessed, providing real-time results. However, Explore operates on various refresh rates, meaning the data might not be as current as the API data. This difference in refresh timing can lead to discrepancies between the two data sources.
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More related questions
Why is there a difference between API and Explore data in Zendesk?
Differences between API and Explore data in Zendesk can occur due to calculation methods, data processing, and refresh times. API endpoints and Explore metrics may calculate results differently, leading to variations. For instance, the API's ticket…
How do API calculations differ from Explore metrics in Zendesk?
API calculations and Explore metrics in Zendesk differ in their approach and results. API endpoints often provide approximate counts, such as the ticket count endpoint, which may not match the precise calculations of Explore metrics. Explore uses…
Why might data processing cause discrepancies between API and Explore?
Data processing differences can lead to discrepancies between API and Explore data in Zendesk. APIs pull raw data directly from the source without any alterations, providing a straightforward data set. In contrast, Explore processes and predigests…
What should I do if I still see discrepancies between API and Explore data?
If discrepancies between API and Explore data persist, contacting Zendesk Customer Support is recommended. After reviewing the potential reasons for differences, such as calculation methods, data processing, and refresh times, and if the issue…
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